C. 3

In chapter 3 the authors discuss organizational culture, in the Smith article, as mentioned below, he talks about how the Japanese culture views technology implementation and discusses the concept of chowa. I found this concept very interesting in reference to IT chowa means that technology should fit the people using it rather than the other way. It is very telling that as a company for a smooth transition you don't want to force a technology onto an employee rather the technology should adapt to the employees ability.